A clear next step.
Help with your existing account, connection and management settings — all in one place.
You can also open Support inside BitKurd Cloud to send a text message linked to your account.
Make the issue easy to check.
- Note your device, operating system and BitKurd Cloud version/build.
- Copy the exact error and describe the screen or action where it appeared.
- Include the broker/server and account label if it concerns a connection. Redact unnecessary account numbers and financial details from screenshots.
- Tell us whether the issue repeats and when you last saw it.
Keep credentials private.
Never email your BitKurd password, broker trading password, one-time code, recovery code or API key. Enter connection credentials only through the appropriate account screen inside the service.
For a suspected account-access problem, contact support using your registered email. Do not post account screenshots or credentials publicly.
Account and management help
Does management keep working when I close the app?
You configure the rules and start management. Once enabled, those saved rules can execute automatically on the connected cloud server, without another tap for every action. Closing the app does not pause that server. Use Pause and check the reported result when you want management to stop.
My broker account is waiting or cannot connect.
Read the account's connection message and use an available correction or retry action. Check the exact broker server and your current credentials inside the app. A connection is usable only after the assigned terminal verifies it; availability depends on the broker, server and supported setup. If no correction is available, send support the displayed message.
A command says queued, submitted or unknown.
These are not all confirmation of completion. Check Activity and the broker terminal for the actual outcome. An unknown result needs investigation; repeating an action before checking can produce an unintended result.
Why are some controls unavailable?
Controls depend on connection state, account permissions, enabled settings and supported capabilities. Turning off a section disables its associated management settings. If access expires, account information/history and the existing Pause route remain available while new management actions are restricted.
How do I request deletion of my service account?
Open About → Delete my BitKurd account, review the explanation, enter your current BitKurd password and confirm. Normal access is blocked when the request is accepted; linked server management is retired safely. Keep the status receipt. Our completion policy is within 30 days, but a request or review state is not proof that deletion is complete. Retained categories and deadlines are shown separately.
If you cannot access that option, email dev@karzantech.com from your registered email. Do not email a password. Removing a linked trading account is distinct from deleting your BitKurd Cloud identity; neither operation closes broker positions, cancels broker orders or closes your broker account. See the privacy notice for data-handling details.
Where are purchases, registration and Admin in the store apps?
The native iOS app and the Android app from Google Play are companions for existing customers. Purchases, registration, referral enrollment and Admin screens are excluded from both. The website and the Android APK distributed directly outside Google Play retain their separate service features. This support page provides account help and does not direct you to a purchase or signup flow.